Refund policy
Returns & Right of Withdrawal
You have 30 days from receipt of your order to exercise your right of withdrawal. To start a return, please first email us at support@movingartcollective.com, stating your order number. We will let you know how to send the item back.
Except in the case of a defective product, any returned item must meet the following conditions to be accepted:
- Unworn and unwashed: the item must not have been used
- In its original packaging: tags and protective materials intact
- Returned on time: the parcel must be shipped within 14 days of your return request
Items that do not meet these conditions cannot be accepted for return.
Defects and Manufacturing Errors
If your order has a manufacturing defect, a printing error, or an item that was damaged on arrival, we are committed to offering you a replacement or a full refund. Please contact us at support@movingartcollective.com, attaching a photo of the problem.
Wrong Size
We encourage you to read the size guide on each product page carefully before placing your order. Returns for a wrong size fall under the right of withdrawal: the item must meet the return conditions listed above. Please contact us by email before sending anything back.
Order Not Received
If your parcel has not arrived within the stated delivery time, please contact us with your order number. We will follow up with our logistics partner to locate your shipment.
Contact
For any question about an order: support@movingartcollective.com