Shipping & Returns
Delivery times
Your orders are shipped within 24 business hours from Orléans (France).
Any order placed before 3:30 p.m. on weekdays is shipped the same day.
France — 1-3 business days
Belgium — 2-3 business days
Netherlands — 2-3 business days
Luxembourg — 2-3 business days
Germany — 2-4 business days
Other EU countries — 3-5 business days
Shipping costs
France
€3.20 to a pickup point or €5.40 for home delivery
Free pickup point delivery when you purchase 2 or more t-shirts
Belgium, Netherlands, Luxembourg, Germany
€6.50 to a pickup point or €8.50 for home delivery
Italy, Spain, Portugal, Ireland, Austria
€7.80 to a pickup point or €9.90 for home delivery
Other EU countries
€13.65-18.90 to a pickup point
€16.90-22.90 for home delivery
Order tracking
A tracking number will be sent to you by email as soon as your order has been shipped.
You can track your package via the "Track my order" page, accessible from the website menu.
Returns & refunds
Right of withdrawal
You have 30 days from the receipt of your order to exercise your right of withdrawal, without having to provide any reason.
Return conditions
Unless the product is defective (see below), any returned item must meet the following conditions to be accepted:
- Unworn and unwashed — the item must not have been used
- In its original packaging — labels and protections intact
- Returned within the time limit — the package must be shipped within 30 days of receiving your order
Items that do not meet these conditions cannot be accepted for return. Return shipping costs are the responsibility of the Customer.
To initiate a return, write to us at support@movingartcollective.com before the deadline expires — we will guide you step by step and provide you with the appropriate return address.
Refund
A full refund (product price + initial shipping costs) will be issued within 14 days of receiving the return, using the same payment method as that used for the order.
Wrong size
We encourage you to carefully consult the size guide available on each product page before placing an order. Returns due to the wrong size fall under the right of withdrawal — the item must meet the return conditions mentioned above. Contact us by email before sending anything back.
Defect or non-conformity
If your order has a manufacturing defect, a printing error, or an item is damaged upon receipt, we undertake to offer you a replacement or a full refund. Contact us as soon as you discover the problem at support@movingartcollective.com and attach a photo.
In general, for any questions regarding an item or an order, write to us at support@movingartcollective.com. We will respond as soon as possible.